1. Why is it important for any company to use CRM strategics to manage customer information ??
- Will provide better customer service
- It will increase customers cost revenue.
- Customer can make call centers more efficient
- It will help sales staff close deals faster with customers
- Company will identify cross sell products more effectively
2. If the virtual world is the first point of contract between a company and its customers how might that transform the entire shopping experience??
POSITIVE SIDES
- IT more easy to make conversation and transaction
- The communication will be more effective because customer can face to face with seller
- The customer can give comments or critic in front of the virtual tools
NEGATIVE SIDES
- Higher cost in maintenance
- Customer did not know about the actual product
- It will hard for customer to communicate if the machine in technical problem
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